SHIPPING

Free shipping for orders over $50 is subject to a 24 pound weight limit. Eligibility for free shipping is determined based on total order value before any applicable taxes.

We ship only to the 48 contiguous states and the District of Columbia. We are unable to ship to Alaska and Hawaii, or to countries other than the United States. Shipping charges for your order will be calculated and displayed at checkout. We reserve the right to require proof of identification for all shipments.

RETURN POLICY

RETURNS ONLINE & IN STORE

Your complete satisfaction is our goal. When you receive your order, please check each item carefully (immediately). If for any reason, you are not completely satisfied, you may return product to us with proof of purchase within 30 days of purchase date for a credit, refund, or exchange.

RETURNS REQUIRE

  1. Customer must have receipt of proof of purchase.
  2. Return must be made within 30 days of purchase date.
  3. Return items must be new, unused, and show no noticeable use or wear and must be in the original packaging including all parts, accessories, and instructions.

REFUNDS

Refund is returned in payment form it was received, when possible (same credit/debit card, charge account, or cash). If Check was used, after 14 days from purchase date, cash or Berend Bros. gift card will be issued. Gift Card purchase refunds will receive a Berend Bros. gift card. If same payment method is not available, a Berend Bros. gift card will be issued.

EXCHANGES

Products purchased in store or with local delivery cannot be exchanged online. 

Exchanges are allowed in store only. Exchanges are for equal value only. If exchanged product has a higher retail value, customer will be charged for the difference. If exchanged product has a lower retail value, customer will receive the difference as a cash refund if less than $1 or a Berend Bros. gift card refund if amount difference is over $1.

SHIPPED ORDERS

Email Berend Bros. at: onlinesales@berendbros.com. Please include a summary including invoice number, proof of purchase, item for return, and reason for return. An associate will get back to you for return process. Original shipping fees and return shipping fees are not refundable.

Once the item(s) have been received by Berend Bros., please allow 3-5 business days for processing.  The refund or gift card credit will be issued based on the original purchase date and condition of item(s).

If an order arrives damaged or is missing parts, contact Berend Bros. at 940-723-1247 within 72 hours of delivery for resolution. Immediately contact the delivering carrier and save all packing material for inspection.

NON-RETURNABLE PRODUCTS

Special order, drop ships, and custom merchandise may not be returnable or may be subject to a restocking fee. The following products are not returnable:

  • Live Animals
  • Plants
  • Animal Traps
  • Vaccines or Medications
  • Products past their expiration date or with broken seals
  • Used Ropes

RESTOCKING FEES

Restocking fees are sometimes necessary for returned items where there was no mistake on the original order, as we may incur freight charges back to a vendor or to cover our loss on custom or special ordered merchandise. These fees are also used to defray the expense of re-packaging, cleaning, or restoring an item to “as-new” condition. Restocking fees may apply to special orders, drop shipped orders, and custom merchandise. Depending on the item, these types of orders may not be returnable. If a restocking fee is applied to your return, it is calculated as 15% of the purchase price.

PROCESSING FEES

Processing fees are not applicable in most cases; however, Berend Bros. does reserve the right to charge any additional fees in connection with your return should the need arise.

PRICING & SPECS

  • Merchandise prices and specifications are subject to change without notice.
  • Typographic, photographic and/or descriptive errors are subject to correction. We apologize for any inconvenience.
  • Not all products are available in all areas due to country, state, or local laws.
  • We reserve the right to limit product quantities.
  • Additional shipping charges may apply.